Now imagine being a free-tier user, caught overseas trying to negotiate a login issue, and the company you trust with more access than any other won't even reply to an email.
While their encryption typically blinds password managers' parent companies from viewing your actual passwords, LastPass still offered a bunker-busting option to reset a free-tier user's master password in an emergency. Used well, they hold the keys to our individual kingdoms. Password managers are arguably the most intimate service in our digital lives. So a free password manager that can't adroitly pivot between your devices just isn't going to cut it.Īlong with losing multiplatform access, people using LastPass's free tier also will lose email customer support beginning May 17. With more types of internet-connected devices in users' hands - and with a digital divide contributing to a broader shift toward accessing the internet via phone - internet use is becoming more fluid. If not immediately and consistently visible during all browsing, a password manager can quickly be forgotten and your ever-increasing number of passwords become more readily stored in a browser itself (a much less secure option). Using a password manager to boost security, perhaps more so than many other privacy products, pivots on a fulcrum of maximum user convenience.
The move tragically undermines a key security principle that's made LastPass's free version so effective at core security - its seamless multiplatform integration. Read more: Best password manager to use for 2021 It wasn't long ago that I raised an editorial toast to the reigning champion of password managers, LastPass, recommending it not only for its broad suite of premium features but - most crucially - for its refusal to let down its veteran fanbase of free users, even as it faced sweeping scrutiny over an ownership change.Ī moment of silence, then, for our beloved fallen freeware: As of March 16, LastPass free-tier users are only able to use the service on one device type - either desktop or mobile, but not both.
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